CareOps

When operations fail, care shouldn't have to.

CareOps is an Operational Resilience Command Center for healthcare. Equipment breakdowns, drug or reagent shortages, IT outages, and infrastructure failures all move through one governed lifecycle — connecting frontline reporting, responsible teams, operational leadership, escalation, SLA management, resolution verification, and organizational learning into a single source of truth.

• Full incident lifecycle — Detect, Report, Classify, Notify, Assign, Act, Escalate, Restore, Verify, Close, Learn
• Automatic SLA monitoring & escalation — unacknowledged incidents advance by rule, not by memory
• Site-isolated, role-based access — a user scoped to one site can never see another site's data
• Configurable across every disruption type — Biomedical, Pharmacy & Lab, IT, Facilities, Operations, Administration
• Permanent, searchable audit trail — every timeline event and configuration change is recorded and can never be edited or deleted